JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL. This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment. Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham’s network of waterways, combin ing modern architecture with retained industrial heritage features. Mission: The overall purpose of this job is to be responsible for driving and maintaining the quality standards of a high-profile residential development. The Development Manager will take overall responsibility for the scheme, including the efficient management of finances, compliance, planned and reactive maintenance. Driving improvements in resident satisfaction whilst ensuring operation al standards are met, will require a strategic and experienced individual. This in volves site team management, contractor management, expense control and ensuring an exceptional level of customer service is provided to all stakeholders, residents and visitors to the development. The Development Manager may be required to work flexible hours with on-call requirements. The entire site team will report either directly to the Development Manager, or indirectly through the Assistant Development Manager. There will be some responsibility for liaising with the estate management operatives, and direct responsibility in managing risk, compliance and planned maintenance activity, assisting the Facilities Manager in managing contractor performance in these and other areas. Support will also be provided by the DM to the Operational Asset Management team in maximising the asset’s overall performance. Key Responsibilities: Customer service Building management Fire safety Health and safety Site security Preparation of units for marketing through to move in Property maintenance Manage all employee related matters, liaising with HR as necessary Budget and expenditure management First point of contact for the site duties include: You will actively seek opportunities to enhance the customer experience providing professional or technical advice to enhance the value of the asset. To report incidents/maintenance issues and breakdowns to the Landlord or their Representative where appropriate. To ensure Health and Safety guidelines are adhered to and all risks to visitors, staff and residents are removed or reported and to ensure that electrical items are inspected and safe before use. Manage vacant units and ensure high availability to help drive maximum occupancy. Manage, maintain and schedule contract staff, liaising with JLL FM and the estate management partners to ensure the estate is kept clean daily in accordance with company standards. The contracts will be managed to an agreed set of KPI’s setting out best practice and minimum standards. To ensure contractors on-site observ e estate regulations and JLL framework supplier standards of behaviour and conduct. To ensure that any contractor working on site operates in accordance with Health and Safety guidelines for the activity they are engaged in; reporting to the Landlord or their Representative at once any inappropriate conduct or hazardous working practises. To ensure that instructions given by the Landlord or their Representative are carried out and assist the Landlord or their Representative where possible. To oversee the team assist ing residents, and where necessary, visitors to the estate. The Development Manager is expected to be flexible in their approach to responding to emergencies outside normal working hours. To oversee all utility meter -reads and reporting as. To ensure budget is monitored and that a monthly report against expenditure with all variances explained can be provided. To ensure where appropriate if the service provision on site requires amending that a recommendation and reference to the budget is provided to the client and Client Lead. On an annual basis, in conjunction with finance, to provide an anticipated expenditure budget for the forthcoming year. Measurables: Occupancy NPS score from tenants Income Vs Expenditure Expenditure Vs Budget Void Days Required Skills and Qualifications: Proficiency in relevant IT systems and software TPI level 4 BTR (or actively working towards it) Excellent stakeholder management skills Strong time management and organi s ational abilities Previous experience in residential letting and property management People supervision or management experience Ability to work under pressure and adapt to changing priorities Excellent communication and interpersonal skills Detail-orient at ed with a focus on maintaining high-quality service standards Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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