Job Summary
To contribute to the provision of health care to the people of the Merthyr, Cynon and Rhymney, Rhondda Cynon Taff and Bridgend valleys by providing confidential and comprehensive secretarial service to the consultant and associated team within the consultant's speciality.
Following appropriate systems, procedures, policies and processes, ensuring efficient and accurate typing skills are performed and that timely communication is carried out to allow the patients to experience a smooth journey at all times.
Assist the consultants' secretaries within the Dermatology Department by providing direct support within the consultants' medical teams.
Key Duties
* Routine typing/audio typing of clinical correspondence.
* Managing Consultants' diaries, prioritising results, organising clinical activity.
* Liaising with patients, GP's and outside Health Boards to provide treatment and care.
* English and/or Welsh speakers are equally welcome to apply.
Responsibilities
* Communicate with clinicians, patients, nurses, managers, administrative staff, relatives, GPs, pharmaceutical representatives and other health boards; good interpersonal skills at all levels, which may involve complex or sensitive information.
* Play a supportive role within the running of the dermatology medical team. Anticipate problems on urgent issues, recognise them and take necessary action using own initiative.
* Receive, open and post all departmental mail; carry out any necessary tasks such as drawing attention to consultants, telephone the writer, send faxes, adhering to the Data Protection Act and health board policies.
* Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or complaint; defuse informal complaints, forward the complainant correctly, reassure patients, seek advice and record the time, date and nature of the call.
* Liaise effectively with other internal departments such as wards, medical records and radiology; handle enquiries arising from clinics.
* Arrange clinic appointments outside the normal medical record system and liaise with patients.
* Retrieve, receive and return case notes; ensure investigation results are signed by doctors before filing and monitor patient notes to ensure all results are received.
* Assist the consultant’s secretaries within the dermatology department by providing direct support.
* Identify, allocate date and contact patients; update the patient information system and collect case notes.
* Take abnormal investigation results over the telephone from pathology lab; inform consultant or senior member of the medical team and carry out any instructions (e.g., arrange admission, BP/OPD appointment).
* Using advanced keyboard skills and medical terminology, type and process clinical letters, discharge summaries, medical/legal/complaint reports.
* Provide general non-clinical advice to patients, relatives, carers.
* Follow health board/statutory policies and procedures in the safe storage of information (Caldicott) and in the use of information technology security.
* Assist with implementation of secretarial/admin policies for own area.
* Maintain adequate levels of stationery stock and participate in departmental procedures for ordering.
* Cover during absence of colleagues; keep abreast with colleagues’ methods and processes to maintain efficient and effective service.
Person Specification
Essential Qualifications and Knowledge
* RSA III in word processing or equivalent/NVQ; excellent standard of education.
* Knowledge of health board's WPAS system and tracker/Radis.
Desirable
* Knowledge of medical terminology.
Essential Experience
* Previous experience as an assistant medical secretary or similar role.
* Working using own initiative and as part of a team.
Desirable Experience
* Working with multi‑disciplined colleagues in a busy environment.
Essential Values
* Adaptable and flexible to the needs of the service.
* Organised.
Employment Details
Date posted: 06 November 2025
Pay scheme: Agenda for change
Band: 3
Salary: £25,313 to £26,999 per annum
Contract: Permanent
Working pattern: Full‑time
Reference number: 110-AC327-1125
Job locations: Prince Charles Hospital, Gurnos Rd, Merthyr Tyfyl, CF47 9DT
About Us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our health board provides primary, secondary and community health and wellbeing services to around 450,000 people living in the Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf counties.
Core Values
* We listen, learn and improve.
* We treat everyone with respect.
* We all work together as one team.
Legal Statements
Applications from job seekers who require current skilled worker sponsorship are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure and Barring Service check will be required.
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