As part of an exciting period of growth, were looking for an experienced IT Applications Support Manager to join our Tech team.
This is a key leadership role responsible for ensuring the stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. Youll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms.
As part of Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, youll help ensure our application services remain available, reliable, secure, and fit for the future.
What youll be doing
1. Lead and develop the Applications Support team, through strong people- centred values and behaviours and wide technical knowledge.
2. Coordinate and Manage incidents, technical escalations and service performance across enterprise applications
3. Ensure services are delivered in line with SLAs and operational standards
4. Drive service improvements across monitoring and support processes with particular focus on automation and cross-skilling efficiencies.
5. Collaborate closely with internal tea...