Join us as a Relationship Director, Business Development in Commercial Mid-Market
* This role is a newly created role with a smaller focused portfolio of around 20 clients allowing for proactive Business Development in Birmingham
* The role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs.
* In addition, the role will be responsible for targeted expansion in priority sectors such as Professional Services, Technology and Healthcare
* We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience
* You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships
* Although some of your time may be spent working from home, you’ll also spend one day each week, or as required, working from our Birmingham hub to collaborate and connect with your colleagues
What you'll do
We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
You’ll also be:
* Maintaining and developing working relationships with key business and functional partners
* Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording
* Presenting pitches and papers to your customers
* Analysing financial and other information to present complex, properly structured credit applications
* Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls
* Leading the Birmingham Business Development plan, strengthening our market presence, and acting as a Business Development champion working closely with product partners to build momentum and presence in the local market
The skills you'll need
To thrive in this role, you'll need prior experience in commercial banking with in-depth knowledge of credit processes and policy. Highly developed interpersonal, negotiation and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
You’ll have a history of successful Business Development and an established portfolio of professional introducers in the Birmingham location.
You’ll also be expected to have:
* Outstanding customer relationship skills
* An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity
* Experience of analysing complex financial information and identifying and structuring appropriate solutions
* Strong problem solving and analytical skills
What else you need to know
Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role.
A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age.
With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
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