This is a unique opportunity to contribute to the discovery phase of an Integrated Care Record, a major national initiative shaping the future of health and social care
The programme focuses on exploring and documenting the best approach to co-designing a shared digital care record that enables seamless access to patient and citizen information across care settings.
We are seeking an experienced Senior Service Designer to play a pivotal role in this formative stage.
Key Responsibilities
Management, Leadership & Training
* Act as an expert and advocate for service design best practice.
* Coach, mentor, and support teams; promote continuous learning.
* Facilitate collaboration, resolve team issues, and foster a positive working environment.
* Advise and coordinate staff, delivering training where required.
Planning & Design
* Lead complex service design activities, introducing and embedding new ways of working.
* Design services and components that meet organisational objectives and user needs.
* Prioritise user stories, assess design options, and manage associated risks.
* Apply Agile methods and tools effectively within multi-disciplinary teams.
Improvement & Monitoring
1. Document work using standard tools, methods, and prototyping t...