Job Responsibilities
* Analyse and interpret queries and liaise with senior staff and management across the company, including Board Directors, clinical and managerial staff, Finance, HR, external bodies and NHS organisations.
* Provide administrative services including taking accurate minutes, monitoring progress of actions within agreed deadlines, ensuring specific documents for key meetings are available in a timely manner, diary management, booking meetings, planning events, organising travel and written correspondence for Directors and senior managers.
* Prepare papers and presentations, draft documents and reports.
* Respond to complaints that have been escalated through the company’s processes.
* Conduct research and analysis on behalf of Directors and senior managers.
* Take a lead role in corporate communications, including maintaining the company website; producing presentations and promotional materials; maintaining brand guidelines; liaising with managers on printed materials; producing material for social media use; produce internal communication copy to support colleague engagement activity, including a weekly team communication and company newsletter.
* Coordinate projects from across the business, providing support to managers to aid the progression of key projects in the company’s business plan, keep the business plan updated and contribute to review sessions to set the annual objectives.
* Assist in the identification, preparation and submission of bids for NHS procurements and other initiatives.
* Facilitate and support the implementation and development of projects liaising with internal, NHS, government and external organisations as appropriate.
* Undertake basic health and safety tasks associated with the head office site.
* Undertake specific projects as required, working independently or in conjunction with others as directed by the directors.
* Work effectively within the EA team, providing support and cover for colleagues as appropriate.
EA Role Variations
The general responsibilities are consistent across all postholders, but individuals may also undertake specialisms such as project coordination, PA to Directors, marketing and communications lead, health and safety lead, and facilities management support.
Qualifications
* Recognised qualification in business studies or significant previous EA experience at a senior level.
* Ability to represent the company positively to commissioners, patients, visitors and complainants.
* Ability to communicate effectively with Directors and senior managers both within and external to the organisation.
* Ability to use tact, discretion and maintain confidentiality.
* Strong organisational skills.
* Ability to work under pressure with conflicting/tight deadlines.
* Ability to prioritise own workload.
* Strong attention to detail.
* Ability to remain calm under pressure.
* Strong team player.
* Understanding of the Data Protection Act principles, GDPR, patient confidentiality and information governance requirements.
Experience
* Demonstrable experience as an EA at a senior level.
* Working within a secure and confidential environment.
* Advanced experience of using Microsoft Word, Excel, PowerPoint and Outlook.
* Experience dealing with difficult situations.
* Marketing.
* Internal communications.
* Tender writing and coordination.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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