We are currently partnering with a Housing Association based in Bedfordshire, who are recruiting for a Complaints Officer to join their growing team on a 3-month basis. This is a full-time position with an hourly rate of £26 per hour via an Umbrella company.
The ideal candidate will have experience dealing with complaints for a Housing Association, have dealt with Housing Ombudsman and have a basic DBS dated within the last year or be willing to have a new application carried out.
Duties will include (but are not limited to):
1. Allocating work to the team and approving work outputs to meet priorities and deadlines; managing and monitoring outputs to meet quality and performance standards
2. Providing the administration, recording and triage of customer, MP and Housing Ombudsman Service complaints and enquiries
3. Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints
4. Providing weekly, monthly and quarterly...