SERVICE & COMPLIANCE MANAGER
Contract: Healthcare
Location: Luton (LU4 0DZ)
Contract Type: Full Time, Permanent
Hours of work: 37.5 hours per week
We are seeking a proactive and detail-oriented Service & Compliance Manager to oversee contractual compliance, health and safety, and training functions at Luton and Dunstable Hospital.
This pivotal role ensures that services are delivered in line with legal, statutory, and contractual obligations, while fostering continuous improvement and operational excellence.
Job Description
As the Service & Compliance Manager, you will be responsible for ensuring the contract operates within legal and statutory frameworks and meets all performance criteria. You will manage internal audits, compliance reporting, and service delivery monitoring, particularly within the Security service.
The role also involves coordinating health & safety initiatives, training programs, and supporting the development of business systems and procedures.
Key Responsibilities
* Monitor and report on statutory and legislative compliance across the contract
* Manage internal audits and support service departments in improving audit scores
* Oversee performance management systems and ensure accurate reporting
* Act as the first-line technical IT interface for service-related systems
* Compile and present monthly client and risk reports
* Champion health & safety initiatives and maintain the site Health & Safety Plan
* Coordinate training needs, audits, and staff development programs
* Participate in contract extension activities and build strong client relationships
* Lead and motivate staff, ensuring effective delegation and incident management
About You
* Excellent report writing and communication skills
* IT skills with knowledge of MS Excel and PowerPoint
* Previous experience in scheduling/rostering
* Management experience at Site Supervisor or Site Manager level
* Experience in healthcare services (desirable)
* Compliance and Health & Safety auditing experience
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is Proud To Be A Diverse & Inclusive Employer
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com