Patient Health Care Advisor
The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA, a two-week training and induction will be given, you must be available to work 9am – 5.30pm in these 2 weeks.
Shift Pattern – 8am - 4.30pm, 9am - 5.30pm, 9.30am – 6pm, you must be available to work any of these shift patterns on a rota basis
Hours – 37.5 Hrs,
Salary – Full time 37.5hrs salary is £
Induction Intake - April 2026
Location - Manchester, M3 5NA,
Do you want to make a difference in people's lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high-quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP's, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital.
You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and to offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.
Role Requirements
Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
To provide an excellent quality of patient care at all times
To accurately type clinic letters using a transcription/clinical system and send to Gps and relevant departments.
Dealing with high levels of patient referrals
Able to work to targets
Experience of administrative work
Clear thinking and have an analytical approach
Able to work as part of a team, to promote a good team spirit
Able to be sensitive and assertive as appropriate
Experience in a customer service position
Be motivated and able to work independently
Who We Are
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.
As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.
Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We Live By Four Core Values
Caring – Respect and compassion in everything we do
Inclusive – Empowering diverse voices and teamwork
Evolving – Driving continuous improvement and innovation
Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.
Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits – (Benefits apply to employed roles only)
25 days holiday plus bank holidays, plus an extra day off for your birthday
Excellent work-life balance
Clinical progression and training cost support
Full indemnity cover for all work undertaken
NHS Discount & Support Schemes
Employee Assistance Programme
Sick pay, enhanced maternity/paternity leave
Salary sacrifice schemes (electric car, cycle to work)
Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.