Overview
Manage a small team across a seven day week operation in a 5 environment and ensure every guest or visitor receives a 5 arrival and welcome to Grantley Hall at both the Gate House and the front door in accordance with standard operating procedures. Be passionate about Yorkshire and the local area, and provide a 5 experience to all guests and visitors. Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it has achieved Hospitality Assured World Class Status and a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym. The hotel is a member of Forbes Travel Guide, recognizing a commitment to service excellence globally. We offer a wide range of benefits and have excellent opportunities for career development with exceptional training programmes for all employees.
Responsibilities
* Clearly communicate and liaise with the Hotel Porter and Reception teams to inform them of when guests or visitors are arriving.
* Be present in the Reception area throughout the day, overseeing the Hotel Porter operation, ensuring that guests are looked after, that vehicles are valet parked and that luggage is taken to and retrieved from bedrooms in a timely manner.
* Ensure that all team members on duty are assigned roles, ensuring all key areas of the operation are covered on a day-to-day basis.
* Schedule rotas for the Hotel Porter team in a timely manner for review by the Front Office Manager/Assistant Front Office Manager, ensuring the demands of the business are accommodated.
* Provide training for the team and assist in team reviews/appraisals and PDPs.
* Follow shift procedures and duties as set out by the Front Office Manager and assist in reviewing and implementing SOPs.
* Ensure all equipment functions correctly and report faults immediately.
* Attend training courses and meetings as required.
* Be flexible in duties and carry out additional tasks when requested and when the business demands; complete any projects assigned by Senior Management.
* Ensure the company’s Health & Safety policy and Fire procedures are adhered to at all times, making staff aware of their responsibilities.
* Hands-on approach to work, always being productive and looking to improve.
* Passionate about the hospitality industry.
* Detail-oriented and drives standards.
* Possess a positive attitude and a desire to learn.
* Ability to meet deadlines and work under pressure.
* Friendly, courteous and helpful with excellent communication skills.
* Motivated to go the extra mile for guests and colleagues.
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
Qualifications & Personal Attributes
* Demonstrates a genuine passion for Yorkshire and the local area; committed to delivering a high-quality guest experience.
* Excellent communication, leadership and organisational skills.
* Ability to lead a team in a busy environment and manage priorities effectively.
* Proactive, energetic and customer-focused mindset.
Benefits
* Tips typically over £200 per month (£2,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals whilst on duty.
* Refer a Friend bonus – Earn up to £1,000.
* Complimentary employee car parking.
* Complimentary state of the art onsite gym with personal trainer support.
* 31 days annual leave (including bank holidays) increasing with service.
* Professional development opportunities at all levels.
* Reimbursement on work shoes, sight tests and professional memberships.
* Modern and spacious discounted live-in accommodation for eligible roles.
* Access to employee benefits, rewards and discounts targeted at hospitality; wellbeing support.
* Awards, team events and recognition programs throughout the year.
* Employee Assistance Programme helpline and wellbeing support on site.
* Team Member of the Month Awards; discounts on Grantley Hall restaurants, spa products, and gift shop.
* Discounted stays at Grantley Hall and other Pride of Britain Hotels.
* Cycle to work scheme and Wagestream for wage access.
* Health cash plan and other wellness resources.
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