Do you have a passion for helping customers and solving problems? Join a leading specialist automotive finance lender as a Customer Care Agent, where you’ll play a key role in delivering exceptional service and supporting customers through challenging situations.
What You’ll Do
1. Provide accurate, professional, and empathetic customer service across all interactions.
2. Handle inbound and outbound calls, including queries, complaints, and payment arrangements.
3. Manage arrears and repossessions on Hire Purchase agreements.
4. Ensure compliance with company policies and regulatory standards.
5. Maintain detailed records and manage customer expectations effectively.
6. Work towards agreed performance targets and objectives.
What We’re Looking For
7. Strong verbal and written communication skills.
8. Confident with technology and quick to learn new systems.
9. Previous experience in customer service or collections environment.
10. Problem-solving ability and resilience under pressure.
11. Knowledge of CCA, SOGA, and FCA regulations (desirable).
12. Flexible, proactive, and committed to continuous improvement.
Why Join?
13. Be part of a dynamic, supportive team.
14. Opportunities for professional development and career growth.
15. Competitive salary and benefits package.
16. Make a real difference by helping customers achieve positive outcomes.
Ready to take the next step? Apply today and start your journey with a trusted name in automotive finance.