This is a 3-year funded post with specific responsibility to improve and increase our support to those over 65 who are experiencing financial hardship In the brand-new role of team leader, you will take on the responsibility of providing structured line management to our existing advice service. Supporting our four skilled and experienced part-time advice workers, while also expanding the service. You will coordinate and deliver advice and information to new and existing groups including our own Older People’s Lunch Clubs. Establish new satellite provision, delivering finance workshops, and drop-in services, and providing additional delivery capacity. Ensure our Advice and Information team keep up to date with changes to legislation and support mechanisms so that they are empowered to support people in a holistic way. This will include signposting service users to the most appropriate support both internally, to other parts of our service, and to other external support. You will lead on our efforts to gain the Advice Quality Standard (AQS) to ensure our service is of the highest professional standard. You will represent ICCM on relevant panels and network groups across Greater Manchester. This ensures our service is connected to the wider support landscape and integrated with city and region-wide initiatives. You will be expected to take on a limited caseload of one-to-one appointments providing advice and information to people. Between drop-in, group sessions and one-to-one case load it is expected that you will work based on approximately 2 days per week being direct delivery. This is once the role has been fully established. The Team Leader will focus on: · Increasing organisational capacity, extending our reach and reducing waiting times. · Coordinating and developing the team, ensuring the service continues to respond to changes in the welfare system, and that updates are communicated effectively across the team and to the people we support. · Developing the AQS framework to improve and ensure the quality of work. · Increase capacity to develop links with other stakeholders and VCFSE, building on existing connections and forging new links with other agencies and referral pathways. · Ensuring our casework, feedback and monitoring (including our CRM system) is accurate and up to date, so we can best show the impact of our work. · Supporting our Irish Traveller work to ensure all residents can access our services. · Contribute to the delivery of culturally specific training to professionals within health and social care across Manchester. Key Responsibilities: · Day-to-day supervision and coordination of the Advice and Information Team, under the direction of the Advice and Advocacy Manager · Provide regular individual supervision to each team member · Develop culturally specific approaches to supporting older people across Manchester who are experiencing financial hardship. Including extending our reach to new people/areas and ensuring information is available, accessible, and in an appropriate format. · Lead on attaining the Advice Quality Mark. · Develop our service knowledge to take account of changes to the benefit system, council tax and energy prices. · Provide oversight of the referral and booking system and the Case Management System to ensure all client activity is recorded. Working with the Administrator and other staff to ensure the smooth delivery of services. · Review and enhance the outcomes monitoring system for the service. Ensuring good data collection and reporting internally and for funders. · Recognise and respond appropriately to safeguarding concerns and make referrals where necessary in line with ICCM’s policies and procedures. · Manage a restricted caseload · Maintain accurate and timely case records and ensure follow-up actions are completed. Organisational Responsibilities To ensure you fully embrace ICCM’s values in all your work. To promote the work of ICCM. To work as an accountable member of the staff team, working within the charity’s policies and procedures e.g. Equal Opportunities, Confidentiality, Safeguarding, Data Protection, Health and Safety. To attend, chair and participate in team meetings. To participate and engage in supervision and appraisal provided by the manager. To attend external panels, groups, conferences, etc. locally, regionally and nationally as directed by line manager. It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.