New Client Onboarding Executive
Shrewsbury, Shropshire
Permanent
Monday to Friday, 3 days 8.30am 4.30 & 2 days 10am 6pm on a rota (1 Saturday per month on a rota 9am 4pm)
Starting Salary £27,500 per annum
We are seeking a compassionate and detail-oriented Client Onboarding Executive to join a fast-growing company. You will support our client with the onboarding and treatment management process. In this role you will be the first point of contact for new enquiries, helping clients navigate their treatment pathway with empathy and efficiency. This is a dynamic role requiring excellent communication skills, attention to detail and the ability to manage multiple priorities in a busy office environment.
You will work closely with clinical professionals and leadership to ensure a seamless experience for every client whilst contributing your ideas to improve the companys services.
Key Responsibilities
Respond to client enquiries and guide them through the onboarding process
Clearly explain the range of services available to ensure clients understand how they can be supported
Manage discussions regarding fees, confirm bookings, and process payments
Liaise with the scheduling team to coordinate consultations and follow-up appointments
Maintain accurate client records and service data
Communicate effectively with clients and clinicians via phone and email
Handle sensitive situations with care and professionalism
Contribute ideas to improve processes and enhance the client experience
About You:
Essential:
1+ year experience in customer service or administration
Strong verbal and written communication skills
Excellent time management and problem-solving abilities
IT proficiency and attention to detail
Empathetic, resilient, and a team player
Desirable:
Experience in healthcare or similar settings
Familiarity with Google Workspace and Adobe tools
Perks:
Casual dress code
Free and on-site parking
Education:
GCSE or equivalent (preferred)
This is a dynamic and rewarding role where your contribution directly impacts client experience. You will be part of a supportive, collaborative team that values your input and encourages professional growth.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.
REF: DE26742
TPBN1_UKTJ