Infrastructure Support Engineer (Previous Relevant Experience is Required), Dartford
Client: Telent
Location: Dartford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 12.05.2025
Expiry Date: 26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's critical infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming phone calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate/despatch tickets to technical support, field engineers, and other service providers.
* Manage incident tickets with regular updates.
* Organise traffic management, coordinating with traffic providers, regional control, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills and ability to liaise with people at all levels.
* Proficiency with Microsoft Office packages.
What we offer:
A diverse career at Telent across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and individual expression.
Additional benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.
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