Job Description
Operations Manager
West Yorkshire
Full-time | Flexible shifts
Working hours: Any 5 days out of 7, operating between 06:00–22:00
Salary: £37.477 per annum
An exciting opportunity has arisen for an experienced Operations Manager to join our growing team in West Yorkshire. This is a key leadership role within a fast-paced, multi-customer operation where you’ll take full ownership of customer contracts, people performance, and operational excellence.
If you thrive in a hands-on environment, enjoy leading teams, and love turning challenges into improvements — we want to hear from you.
What you’ll be responsible for
* Managing customer contracts from stock receipt through to dispatch across retail, wholesale, and e-commerce
* Acting as the main point of contact for customers on operational performance, processes, and costs
* Leading and motivating operational teams, ensuring labour is controlled within budget
* Delivering agreed KPIs and SLAs across all activities
* Producing accurate and timely customer service and performance reports
* Building strong relationships with senior customer stakeholders
* Training, developing, and supporting managers and teams
* Implementing new processes, policies, and customer initiatives
* Playing an active role in the site management team and supporting other contracts when required
What we’re looking for
* Proven experience in an Operations Manager role within a multi-customer environment
* Strong leadership skills with the ability to motivate and develop teams
* Excellent communication skills (written and verbal)
* Good numeracy and commercial awareness
* Solid understanding of health & safety regulations and basic employment law
* Confident IT skills (Microsoft Office and warehouse systems)
* A proactive, innovative, and solution-focused mindset
* Ability to perform under pressure and adapt to changing priorities
* Flexible approach to work, including shift patterns
For more information please get in touch.