Overview
The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend. The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
Key Tasks
* Act as the first point of contact for all referrals over the weekend across both hospitals.
* Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
* Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
* Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
* Collect feedback from service users and upload to case management system.
* Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
* Deputise for the manager at discharge planning and other meetings as required.
* Support hospitals to improve the patient’s experience of the discharge process.
* Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
* Work collaboratively with other agencies providing support services.
* Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
* Plan and develop person centred interventions to provide short term support for people after hospital discharge.
* Deliver the front-line support services over the weekend
Administration
* Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
* Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
* Ensure wards have good supply of service leaflets and referral forms.
* Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
* Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
* Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.
Quality
* Be familiar with and to implement AUKEL policies and procedures.
* Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
Liaison
* Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
* Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
* Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
* Liaise with contractors to arrange deliveries and works to service user’s homes.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
* Minimum of 2 years’ experience of working within a health or care setting.
* Experience of using IT systems to record work done.
* Experience of supporting colleagues (this could be in a non- managerial position).
Knowledge & Understanding
* Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
* Understanding of the needs of patients who may lack family or other support.
* Understanding of the needs of lone workers whilst working in the community.
* Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
#J-18808-Ljbffr