Summary
Working for a firm of solicitors based in Hedon, this is a fantastic opportunity to take the first steps of a career within a legal environment. This role offers good progression routes for the right person.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday – 9am – 5pm
35 hours a week
Start date
Monday 22 December 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
· To assist all fee earners and secretaries
· Assist reception and attend to visitors
· Deal with enquiries on the phone and face to face
· Supply information regarding the firm to clients and customers
· Opening, Enveloping and Franking the Post and ensuring this ready for collection.
· Filing and getting files out to deal with post
· Assisting reception as required, answering the telephone, faxing and photocopying documents.
· Light domestic duties (washing up, tea rounds etc).
· Assisting with the archiving of files
· Assisting other members of staff members and fee earners when required
· Putting the Bins Out
· Occasionally assisting with client queries and requests.
Where you'll work
13 ST. AUGUSTINES GATE
HEDON
HULL
HU12 8EU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner apprenticeship standard:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
* One to one Tutor Assessor support in the workplace
* Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Requirements
Desirable qualifications
GCSE in:
English and Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills