Job overview
Managing the car parks on a day-to-day basis, thus ensuring clear access is maintained for emergency services and that infringements of the Trust's car park policy are dealt with and reported in the appropriate way. Communicate effectively with hospital personnel and all site users. Link with all site users to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence. Assist with access to all hospital buildings by directing users to the most appropriate location. This assistance will range from directing a visitor to parking areas to assisting a relative bringing in an extremely sick person. To help, advise and assist staff, patients and visitors on car parking issues and way finding. Communicate with colleagues using a two-way radio Assist with day-to-day running of the car park service and respond to ad hoc requests that may compete for attention with the standard routine. To monitor all car parks and ensure enforcement of violating vehicles using a computer-based system for the issuing of Parking Charge Notices to patrol thoroughfares and car parks to ensure compliance with parking restrictions and responding to any calls. To ensure all red routes are kept clear at all times. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
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* Managing the car parks on a day-to-day basis, in line with the Trust's car park policy, thus ensuring clear access is maintained for emergency services and that infringements of the Trust's car park policy are dealt with and reported in the appropriate way.
* Communicate effectively with hospital personnel and all site users ensuring that information is given and received accurately. You will be required to receive and provide work-related information orally and in writing (including work logs, site inspections, warning notices and Parking Charge Notices, e-mails, etc.). To act at all times in a manner that contributes to a positive image of the Trust, providing, as required, appropriate help, information or other assistance to all site users.
* Link with all site users (face-to-face) to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence.
* Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed job description and main responsibilities
* Assist with access to all hospital buildings by directing users to the most appropriate
location. This assistance will range from directing a visitor to parking areas to
assisting a relative bringing in an extremely sick person.
* To monitor all car parks and ensure enforcement of violating vehicles using a
computer-based system for the issuing of Parking Charge Notices (this includes the
taking and storage of photographic evidence relating to the offence).
* To complete fault finding and basic maintenance on pay stations and any other parking equipment: this may require machine dismantling and re-assembling.
* Collect cash from the pay stations on a daily basis; top up pay stations with change and process all coin jams. Carry out technical audits on the machines to ensure all consumables are available and any stock control measures are taken.
* Continually monitor the fabric of the car park and surrounding areas in order to ensure service quality and performance.
* Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings.
* All team members are expected to contribute ideas and suggestions for improving service delivery in own work area and supporting initiatives aimed at helping to improve service delivery.
* Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards. Often working without immediate supervision, must be able to prioritise own workload and bring to management attention any issues which are adversely affecting service quality and performance.
* Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the website -
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.