Join to apply for the HR Operations Manager role at ARAG Legal Services UK.
About the Role
These are exciting times at ARAG UK, and we have an excellent opportunity for an HR Operations Manager to join our hard‑working and friendly People and Property department. As an integral part of the People Shared Services management team, you will lead the strategic design and delivery of HR systems, employee lifecycle workflows, and HR analytics. You’ll have the opportunity to own the HRIS (HR Information System), whilst overseeing the HR ticketing system and driving automation and service improvements. In addition, you will look to shape timely, intuitive employee interactions across key life‑cycle moments such as onboarding, maternity leave and many more.
The successful candidate will play a pivotal role in crafting and improving the operational backbone of a high‑growth, people‑first organisation, including leading the workforce planning cycle in conjunction with the HRBP and Finance teams. This is an opportunity to shape the HRIS strategy, elevate the quality of employee experience, and influence data‑driven people initiatives across the business, while managing a talented support team.
More About the Team
Headed up by Ian Screen (Head of People Shared Services), you will join a highly‑skilled team, whilst working closely with stakeholders across the People & Property department in addition to the wider business. The role holder will line‑manage the People Administrators team as well as the Systems & Data Lead, providing mentoring, setting goals, managing success as well as promoting best practice. Ensuring good customer outcomes is at the heart of everything we do, and you will role‑model a customer‑service ethos within the team and embed a culture of continuous improvement.
About You
The ideal candidate will demonstrate a wealth of experience in an HR Operations / People Services environment, with demonstrable experience in managing HRIS systems and employee lifecycle workflows. You’ll be data‑driven and process‑mindful, with a keen eye for detail and efficiency improvement whilst maintaining the ability to communicate effectively and build relationships with stakeholders of all levels.
In addition, we are keen to hear from candidates with the following:
* Experience of and passion for managing operational teams in HR, with ability to motivate and develop team members, with a strong customer‑centric attitude
* Proven experience of managing an HRIS (e.g. iTrent, Cascade, Workday, Sage, SAP), demonstrable hands‑on experience and a get‑involved approach
* Capability in leading system improvements, process automation and service delivery enhancements, with a focus on fast and pragmatic incremental gains
* Strong data and analytics skills, with comfortability working with Excel, dashboards and query tools
* It is desirable if you have previous experience of HRIS migration projects, or experience with engagement pulse surveys, insight extraction, and HR metrics storytelling
Benefits
Only a stone’s throw from Bristol Temple Meads station, we have newly refurbished and modern city centre offices.
* Private Medical Insurance
* 27 days holiday with the option to buy up to a further 5 days
* Company pension scheme with the option to increase contributions
* Group Income Protection for all employees
* Group Legal Protection for all employees
* European Motor Assistance and Home Emergency Assistance
* Salary sacrifice benefits including a cycle scheme
* A comprehensive wellbeing programme including an employee Health Cash Plan
* Access to our employee discounts hub offering exclusive discounts across thousands of retail partners
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
About The Company
ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. Its our founding principle to enable everybody, not just those who can afford it, to assert their legal rights. Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.
We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.
We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career. By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.
If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.
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