IN ORDER TO BE CONSIDERED FOR EMPLOYMENT, A FULLY COMPLETED APPLICATION IS REQUIRED.
FAILURE TO SUBMIT AND FULLY COMPLETE AN APPLICATION WILL AUTOMATICALLY DISQUALIFY AND DISCARD YOUR ENTRY.
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
1. Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
2. Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
3. Assist with Staff Management and provide backup support to the Club Manager as needed.
4. Assist in scheduling and supervising staff.
5. Oversee member service - ensuring staff provides a superior customer experience at all times.
6. Assist in resolving or escalating employee issues or concerns.
7. Participate in all front desk activities including:
8. Answer phones courteously and assist callers with inquiries.
9. Check members into the system.
10. Assist with new member sign-up.
11. Conduct tours for prospective members.
12. Facilitate all member requests, issues, and questions.
13. Assist in overseeing cleanliness and maintenance of the facility.
14. Assist in ordering supplies within the designated budget based on club requirements.
15. Help track statistics and prepare reports (weekly, monthly, annually).
16. Provide backup support for absent employees.
Qualifications/Requirements
1. Superior customer service skills, preferably in the fitness industry.
2. Experience working as a Member Service Representative at Planet Fitness.
3. Strong supervisory, diplomatic, and listening skills.
4. Basic computer proficiency (Microsoft Suite).
5. Hardworking, enthusiastic, and energetic!
6. Current CPR Certification required.
7. High school diploma or GED equivalent required.
8. Must be 18 years of age or older.
Physical Demands
1. Continual standing and walking during shift.
2. Continuous talking in person or on the phone during shift.
3. Occasionally lift up to 50 lbs.
4. Occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations across the US and internationally, there’s plenty of opportunity to grow with us. We are always looking for talented individuals to join our team!
Our member mission emphasizes that our product is a tool to inspire and motivate members, not just a brand or a mold. If you want to make a difference in a customer’s life, this is the place for you. Join us to add your mojo to the Judgement Free Zone and experience the rewarding feeling of making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees or their employees and does not have authority over employment conditions. Each franchisee is responsible for ensuring compliance with all applicable laws.
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EARN RAVE REVIEWS
Our customer service philosophy is to exceed member expectations and turn them into Raving Fans. We want our members to appreciate the team members who impact their lives positively every day. Recognize and celebrate our Golden Thumb Award winners, nominated by members, for exceptional service and dedication, such as Brett, a Certified Trainer in Hampton Township, PA, who inspires others with his resilience and commitment.
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