Go back Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Administration Officer
The closing date is 04 June 2026.
Would you like to be part of a team that works well together and is always there to help each other?
Applications are invited from suitably qualified and experienced candidates for an Administrative Officer at South Tyneside / Sunderland ICTS based at Hopewood Park Hospital, Sunderland, SR2 0NB.
The role is to work into ICTS and also provide MDT support within the Crisis Team, both of which are very busy services. Your main function is to provide support to the multi‑disciplinary clinical team and ensure that our service users receive high quality care.
Ideal candidate should have
* Experience of working with Microsoft packages and electronic record systems.
* Proven experience of complex diary management.
* Advanced typing skills.
* Excellent customer care and communication skills.
* A good working knowledge of office procedures.
These posts are full‑time, Monday to Friday, 37.5 hours per week and are office based.
Main duties of the job
The post holder will support various multi‑disciplinary team meetings, which can be numerous on a daily basis. They will be required to update the patient information system during the meetings and must be able to type in real time, recording accurate information. They will be responsible for coordinating admin actions following these meetings, including arranging further patient‑related meetings within very limited timeframes.
The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high‑quality administration service.
The post holder must be confident dealing with service users face to face as well as telephone contact with internal and external sources.
Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during periods of absence.
The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.
You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.
Person Specification
Education and Qualification
* Word‑processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g. NVQ Level 3 in Business Administration (or equivalent).
* Audio Typing qualification or demonstrable equivalent experience.
* General level of education to O‑Level/ GCSE or equivalent, including English and Maths.
* NVQ Level 3 in Customer Care (or equivalent).
Knowledge and Experience
* Knowledge of NHS Policies and Procedures.
* Working knowledge of Microsoft applications, including e‑mail communication.
* Ability to maintain and update Patient Information Systems e.g. RiO.
* Good working knowledge of office procedures.
* Previous secretarial/clerical experience.
* Ability to uphold confidentiality at all times.
* Able to prioritise and plan own workload.
* Experience in processing CPA, Mental Health Act and Safeguarding documentation.
* Experience using stock ordering systems and petty cash systems.
* Experience of working with medical records filing systems.
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written.
* Good organisational and planning skills.
* Shorthand skills.
Role/Team specific requirements
* Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence.
Personal Characteristics
* Discrete in handling confidential and sensitive information.
Additional Requirements
* Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
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