Support Assistant
Role Description:
The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia meet-ups. The role specifically focuses on supporting the Peer Leader in roles that are easier for someone without language impairment.
Duties:
* Provide a safe, inclusive and accessible environment.
* Adhere to Say Aphasia’s policies and procedures.
Responsible for group admin, alongside the Peer Leader:
* Ensure group checklist is completed and implemented during support group meet-up.
* Ensure the attendance forms are completed at every meet-up.
* Ensure the member forms are completed for new members.
* Ensure the visitor forms are completed for any visitors.
* Give ‘Welcome Packs’ to new members.
* Ensure members are contacted if group plans change, and inform the Charity Coordinator.
Responsible for gathering members' information using Say Aphasia’s digital forms alongside the Peer Leader:
* Ensure contact details and emergency contact details are gathered and up to date.
* Ensure contact preferences are gathered and up to date.
* Ensure pertinent medical concerns are known, up to date and readily available.
Provide communication support for members during the support group:
* Support members to have a successful conversation.
* Ensure everyone has access to communication aids.
* Ensure members have the tools and support to express their opinions and ideas.
* Gather any members' suggestions, comments and requirements mentioned during the support group.
* Be aware of, and capitalize on each member's communication preferences (their preferred way to have a conversation).
* Add notes to the tablet computer.
If required:
* Offer a listening ear to members and signpost them to relevant support.
* Contribute to group sustainability:
* Contribute to identification and recording of fundraising opportunities, and liaise with Local Group Facilitator.
* Support the Local Group Facilitator to organize local fundraising.
* Contribute to improving the service:
* Support Local Group Facilitator with gathering feedback from members when required.
* Note down any issues, ideas for improvement and relay this to the Charity Coordinator.
Support other volunteers:
* Attend regular catch-ups with the Peer Leader and fellow volunteers.
* Encourage a positive group ethos.
* Be an active advocate for the group.
Responsible for safeguarding during each group meet-up: overseen by the Local Group Facilitator.
Responsible for the safekeeping of the tablet computer (iPad) and Members' information:
* Be aware of members' pertinent medical concerns.
* Be aware of health and safety policy.
* Ensure regular communication with the Charity Coordinator.
Inform the Local Group Facilitator of any:
* Changes to future group meet-ups.
* Changes to members' details.
Attend a quarterly support meeting for all Support Volunteers.
Contact the Charity Coordinator if any issues arise that cannot be resolved with the Peer Leader.
Skills
* Communication: Being able to speak clearly and politely, and having good listening skills.
* Organisation: Being able to keep things running smoothly and efficiently.
* Problem-solving: Being able to effectively solve challenges.
* Adaptability: Being able to manage unpredictable tasks.
* IT skills: Having basic computer skills, such as familiarity with Microsoft Word and Excel.
* Understanding of confidentiality: Being able to understand and follow confidentiality and data protection policies.
* Respect: Being respectful of different views, values, and cultures.
* Willingness to learn: Being willing to learn about and follow the organization's aims, principles, and policies.
* Commitment: Being committed to the work you're doing.
For more information on how to apply, register your interest today.
Parish of St Peter Pastoral Centre
Jewry Street
Winchester
Hampshire
SO23 8RY
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