Head of Operations | London | Up to £80,000 + Benefits
As a proven retail operations leader, you will drive excellence across a dynamic multi‑brand store estate. You will lead large‑scale, multi‑site operations, ensuring every store runs safely, legally, profitably, and with a relentless focus on the customer experience. You will bring world‑class operational leadership to an estate that thrives on innovation, agility, and continuous improvement.
Responsibilities
* Oversee day‑to‑day running of all stores, ensuring operational excellence and brand consistency.
* Drive performance across sales, service, cost, compliance, and customer experience KPIs.
* Deliver best‑in‑class standards while fostering continuous improvement across the estate.
* Lead, inspire, and develop a large, multi‑level team to achieve operational and cultural excellence.
* Partner closely with HR and Store Leadership to embed engagement, training, and high performance.
* Oversee end‑to‑end supply chain efficiency from forecasting to distribution.
* Manage logistics facilities to achieve the right balance between cost control and service quality.
* Champion system and process improvements to optimise stock accuracy and availability.
* Ensure operational readiness for new projects, seasonal activity, and ongoing store programmes.
* Maintain a culture of safety and compliance through robust standards and audit practices.
* Act as senior operational partner to key clients, aligning delivery with their brand goals.
* Drive innovation through data, automation, and process improvement to enhance performance.
Qualifications
* Senior retail operations leader with significant experience running large, multi‑site businesses (50+ stores).
* Proven ability to deliver safe, profitable, and customer‑obsessed operations.
* Strong and inspirational people leader who thrives on building diverse, high‑performing teams.
* Commercially astute, with deep experience managing retail P&Ls and driving business levers.
* Organised, disciplined, and process‑driven, with a passion for continuous improvement.
* Excellent communicator, comfortable engaging with both clients and internal stakeholders.
* Passionate about retail, operational excellence, and creating exceptional customer experiences.
If you’re ready to shape the future of retail operations and lead with impact across a growing and diverse store estate, we’d love to hear from you.
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