Job Overview
Managing daily operations and staff scheduling while ensuring a high standard of customer service.
Compensation & Benefits
* £15 per hour (night shifts)
* 42 hours per week with regular overtime opportunities
* Full training on company systems and processes
* Smart uniform provided
* Career progression and personal development opportunities
* Customer service training
Responsibilities
* Manage and coordinate daily operations and staff scheduling.
* Supervise and support front line operational teams.
* Monitor patrol equipment and performance.
* Manage time and attendance systems.
* Respond to incidents including key holding and alarm activations.
* Participate and advise in the development of staff and strategic planning.
* Monitor and oversee contingency planning of manpower.
* Ensure compliance with Health & Safety procedures.
* Collect, disseminate, and distribute to operational managers information regarding operational issues that require immediate attention.
* Expedite follow-up action as required to resolve problems.
* Address and resolve customer and client queries professionally.
* Liaise with internal teams to maintain accurate systems and data.
Qualifications
* Full clean UK driving licence essential.
* Front line SIA licence desirable; training can be provided to the right candidate.
* Good understanding of Microsoft Office (Word, Excel, and Outlook).
* Flexible and reliable approach.
* Strong interpersonal skills and an ability to collaborate at all levels.
* Excellent written and verbal communication skills in English.
* Must be able to work as part of a team.
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