IT Manager / Supplier Relationship Manager - To £55K My client is looking to recruit an IT Manager /Supplier Relationship Manager to oversee an existing Managed Service Provider relationship and ensure delivery meets both business and technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register and manage the hardware lifecycle accordingly Take ownership of the Purchase Order system for all IT procurement Monitor project progress and budget, working closely with key stakeholders to define business need. Manage the change request process Oversee Security, regulatory and compliance issues coordinating incident response and vulnerability remediation. As IT Manager, you will be able to demonstrate the following : Proven track record in a Senior IT Technical /Managerial role Proven MSP or Vendor relationship management skills Hands on experience of IT infrastructure to include cloud technologies, physical servers, networking, cyber security and storage Expertise in Azure, MS 365 and AD Accreditation on ITIL, Prince2, APM would be highly desirable. This role does necessitate travel to sites throughout the UK and as such a valid driving licence is required. In return, you will be offered an attractive salary and benefits package. Please forward your cv for immediate consideration