2nd Line IT Engineer
Find out if this opportunity is a good fit by reading all of the information that follows below.
Location - NEAR MAIDSTONE
*** Must be a car owner***
We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams.
ABOUT THE ROLE
As a 2nd Line IT Engineer you will:
Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
Perform duties that include ticket support on Service Desk, and hardware maintenance.
Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
Have a diligent approach that achieves a long term and cost-effective result for our clients.
Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
Demonstrate a professional, respectful, and proactive approach to customer service.
Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS:
Windows Server 2008-2022
Windows Desktop 7-11
Hosted Desktop and Terminal server farm setups
Office 365 tenant setup and administration
VMWare/Hyper-V administration
Strong networking capabilities (DNS, routing, switching etc)
VoIP knowledge, preferably 3CX
DESIRABLE SKILLS AND EXPERIENCE
Exposure to Cisco/Draytek firewalls and routers
Apple products and support
Group Policy administration
Azure AD, Intune and Defender knowledge
Exposure to Ubiquiti / Cisco Wireless
Previous MSP experience
Recognised accreditations (CompTIA, Apple, Microsoft)
PERSON SPECIFICATION:
The successful candidate will demonstrate:
A logical, methodical approach to the task at hand
A willingness to learn and teach
Excellent documentation and communication skills
High standards of customer service
A personable nature
A keen level of attention to detail
A history of being a proven self-starter
***Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to our Kent office daily.
Shift times:
07:45-16:15 / 08:45-17:15 / 10:00-18:30 24hr out of hours service on a roster basis
Holiday entitlement:
32 days, rising to 38 days subject to terms after 3 years continuous service (including 8 bank holidays)
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