Overview
We have an exciting opportunity for a Leasehold Assistant (Resales) to join our team based in our Rockingham Street (Sheffield City Centre) office. We are looking for a self-motivated individual who will help us to develop and influence our property sales services to our customers. At SYHA we support a hybrid working approach and this role will involve a mix of home working and working from the office. For our perfect candidate we are offering a varied & interesting role, working in a caring and friendly team, with a great package of benefits.
Responsibilities
* Reporting to the Leasehold & Service Charge Team Leader you will lead the delivery of a professional, effective, and customer-focused staircasing and resales service for all shared ownership homeowners.
* Ensure that all applications are managed in line with legal, contractual, and regulatory requirements, as well as industry best practice.
* Oversee the full lifecycle of staircasing and resale transactions, ensuring timely progression in accordance with lease provisions.
* Provide clear, empathetic, and expert support to shared owners throughout the process, helping them navigate legal and financial steps with confidence.
* Ensure all documentation, valuations, and communications meet legal and regulatory standards.
* Liaise with solicitors, valuers, internal teams, and external partners to facilitate smooth and efficient transactions.
* Tackle matters in a timely, sensitive, and effective manner.
* Identify opportunities to streamline procedures and enhance the customer experience.
* Develop and maintain an up-to-date knowledge base around resales processes.
* Attend training and external conferences as and when requested.
Who you are
* Have knowledge of the social housing environment, leasehold tenure and legislation and are keen to learn and develop this knowledge.
* Have knowledge of property sales and conveyancing.
* Experienced in managing your personal workload to meet targets and deadlines.
* Experience of delivering a high-quality customer focused service.
* Can analyse and manipulate complex information and produce clear and concise written information and other communications when required.
* Can read, interpret, explain, and present key legal information to customers.
* Can fully utilise standard Microsoft Office products and have a working knowledge of other management systems.
Who we are
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Benefits
* Generous holiday entitlement
* Hybrid working and flexible working scheme
* Family friendly benefits and wellbeing scheme
* Discounts scheme
* Pension contribution
* Access to a wide range of programs to train and develop you
* Car allowance: No
How to apply
Please apply at your earliest convenience at: https://careers.syha.co.uk/vacancy/leasehold-assistant-resales-597717.html
Informal discussion
For an informal discussion contact: Alison Ducker – Resales Team Leader – 0114 2121821
Important dates
Closing Date: Wednesday, 5th November 2025
Interview Date: TBC
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