An opportunity to join an expanding and progressive company as a Property Maintenance Administrator in a fast-paced and varied environment. The Property Maintenance Administrator will aim to answer all queries relating to their service and provide a first call resolution where possible. To apply for the Helpdesk Administrator role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. For the Helpdesk Administrator role, the ability to learn new skills and systems quickly is essential. Objectives of the role * Process and record enquiries from multiple sources * 1st point of contact for urgent Health & Safety / Business Critical enquires. Clarifying detail establishing urgency / providing initial guidance to relevant party. * Determine responsibility for repair issues and advise accordingly. * Liaise with contractors to provide updates on estimated work commencement dates, ensuring all parties are kept informed and internal system updated. * Confirm completion of works with contractors and processing of recharges when required. * Determine the correct accounting code when processing orders to maintain budget levels. * Obtain relevant authorisations. * Communication with internal departments following works to maintain inventories. * Assist in driving contractor performance through feedb...