Job reference REQ00000020031 Date posted 20/05/2026 Application closing date 31/05/2026 Location PENRITH Salary £28,598 - £29,540 Package Blank Contractual hours 29.6 Basis Part time Attachments Blank
Job description
Location: Penrith
Contract Type: Fixed Term until March 2028
About this opportunity
A role that truly changes lives
Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities — including this rewarding role within our Housing Retrofit Team.
If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.
About the Role
Working as part of our dedicated Housing Retrofit team, you will help deliver the Warm Homes programme and improve housing standards across Cumbria. Your work will directly with customers to support and process their applications and give advice on the Governments Warm Homes Programme.
In this role, you will:
* Provide a professional and high-level customer experience
* Provide the team with administrative support to assist with the delivery of the programme and contracts, to improve the energy efficiency to resident’s homes.
* Deal with customers enquiries offering advice and process applications.
* Deliver a high‑quality service from initial referral through to completion of works, triaging enquiries
* Work closely with partners, contractors, and other professionals whilst building strong relationships
* Keep up to date with legislation, and policy changes.
This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.
Who we are looking for…
We are seeking someone who is:
* Flexible and dynamic to support the Housing Retrofit team based in Penrith
* Has the ability to organise their work in a logical manner and prioritise workloads effectively to meet deadlines
* An excellent communicator who can confidently challenge, negotiate, and engage with a wide range of people
* Empathetic and understanding when working with vulnerable individuals and families
* Organised, proactive, and committed to delivering high‑quality services
* Skilled in IT and comfortable managing data for statutory reports and funding requirements
* Has an understanding of housing services, policies, and legislation
* Confident working in multi‑agency environments
* Able to build strong external partnerships and maintain effective working relationships
Ideally you will have customer experience and a strong administrative background.
Above all, you will bring ambition, energy, and a collaborative approach to help continue growing and promoting our Home Improvement Agency.
Whilst this post is based in Penrith, you must have the ability to travel efficiently around the Westmorland and Furness area to support customers, the team and attend meetings.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers.
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
* Post Specification
* Role Profile
Application and Interview information
Closing date: 31/05/2026
Interview date: To be confirmed
We are currently operating both in‑person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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