Are you looking for a more fulfilling role? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare they need? If you like variety and enjoy working in a fast paced environment, within a fantastic team, this may be the perfect opportunity for you!
Main duties of the job
The main duties of this role include being the first point of contact for our patients, on the telephone, face to face, or via our online consultation tool/online services. Liaising with GPs and other healthcare professionals. You will ensure that patients are signposted appropriately in a professional and empathetic manner, using various online systems. You may also carry out many different administration duties including processing prescriptions and other paperwork which requires good attention to detail.
About us
We are a 7 GP Partner teaching practice with a large and varied Clinical team, situated in a purpose-built premises in Darwen providing care to approximately 14,500 patients.
Some of the benefits of working at Darwen Healthcare include: Free on-site parking, a staff kitchen and staff room, enrolment onto the NHS Pension Scheme, access to NHS discounts, uniform (tops). Christmas staff party and other social events. In addition to the above, you will be part of an amazing, friendly, caring, conscientious and supportive team, run and managed by the Business Manager.
Job responsibilities
The following is a brief indication of some of the elements of this varied and complex role:-
* Providing a first point of contact whether by telephone or face to face, or via our online consultation tool/online services to assist patients and ensure appropriate signposting to the most relevant services (including internal and external organisations).
* Re-arranging of appointments and clinics when required
* Greeting patients and visitors at the front desk for appointments and queries etc
* Issuing prescriptions in line with Practice Protocols
* Handing out documents to patients in line with Practice Protocols
* Giving out results and other clinical information to patients in line with Practice Protocols
* Receiving of patient samples in line with practice Protocols
* Investigating and responding to tasks and workflows directed to you by Clinicians, the management team or other relevant members of staff
* Emptying internal post trays and taking appropriate action with the content
* Attendance at staff and team meetings (as far as reasonably possible) and reading of regular Team Briefs
* To follow all Practice Policies
* To complete all mandatory training (e-learning)
* Any other reasonable task as directed by your line manager or clinician
In terms of the working week: Monday to Friday 4:00-8:00 pm 20 Hours per week
Person Specification
Qualifications
* The successful applicant will need to have the following qualities
* GCSE English and Maths (Grade C or above).
* Empathy and compassion.
* Resilience.
* Adaptable.
* Ability to work calmly under pressure in a fast paced environment.
* Flexible.
* Hard working team player.
* Proactive.
* A knowledge of medical terminology or previous experience in a health care setting is desirable but not essential as in-house training will be given to enable
* IT Experience (knowledge of Emis Web would be beneficial but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Kim Cunningham (Deputy Practice Manager)
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