About The Role
Contract – 12 months Fixed Term Contract
Location – Hybrid with occasional travel to Andover Office
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help dental practices with day-to-day queries. You will also provide support to our Business Development Consultants.
What you’ll be doing:
* Handling inbound calls from dental practices and some outbound calls (no sales calls)
* Managing a busy call queue, typically taking 30 calls per day
* Providing advice and support to dental practices about value-added services.
* Multitasking and switching between telephone and administrative work
* Delivering a positive and professional customer experience
What’s in it for you
As well as a competitive salary, our benefit package includes:
* Generous pension with a 6% pension gift from us
* 36 days holiday (with the option to buy and sell a further 5 days)
* Flexible benefits pot (which you can use against benefits such as critical illness, private healthcare scheme, shopping vouchers, etc.)
* Your own health plan
* Access to a wellbeing hub
* Give as you earn
£76,000 to £83,000 with excellent benefits
We have a head office in Hampshire, but depending on your role you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day-to-day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You
What we’re looking for:
* Someone who enjoys talking on the telephone and is confident handling a high volume of calls
* A kind, empathetic and customer‑focused approach
* Strong attention to detail
* Ability to work independently from home
* Good problem‑solving and organisational skills
* Confidence working in a fast‑paced call centre environment
* A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.
If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
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