Customer Service Representative 🌟 Are you a skilled customer service professional with a technical background? We're looking for a Customer Service Representative to join our team in Newbury and help deliver outstanding support to our customers. 📍 Location: Newbury 🕒 Employment Type: Full-time 💷 Salary: £13.50 per hour About the Role As a Customer Service Representative, you'll be responsible for managing service-related customer interactions, including repair orders and returns.You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery. Key Responsibilities Process repair/work orders Arrange returns and collections, handle pricing and delivery queries Respond to customer emails and calls professionally and promptly Investigate and resolve invoice disputes Log and follow up on issue resolution, ensuring clear communication with customers Collaborate with internal teams on customer-specific and cross-functional topics Support and help train junior colleagues as needed Organise and prioritise tasks effectively across multiple processes Working Hours We operate a flexible shift pattern to support our customers effectively: 08:30 - 16:00 09:00 - 17:00 09:30 - 17:30 What We're Looking For Essential: Experience in customer service, order management, or contact centre roles Strong relationship-buil...