Job Description
This is a varied and hands-on role combining office-based administration with occasional field-based support. As a Care Administrator, you will play a key role in the smooth day-to-day running of the office, acting as a vital link between our Care Professionals, clients, and the wider team.
You will support recruitment, coordination, compliance, and general administration, while also assisting with quality monitoring in the community. This is an excellent opportunity for someone who is organised, proactive, and looking to develop a broad skill set within a growing care organisation.
Hours: 21 hours per week, potentially worked over 3 days (flexible arrangements can be discussed)
Salary: £15,300 per annum
Key Responsibilities
Office & Administrative Support
1. Provide general administrative support to ensure the efficient running of the office
2. Respond to day-to-day telephone and email enquiries from clients, Care Professionals, and external professionals
3. Produce reports and assist the leadership team with administrative tasks
Recruitment & Onboarding
4. Support recruitment administration, including onboarding documentation and pre-employment checks
Compliance & Quality Assurance
5. Support compliance processes to ensure regulatory standards are consistently met
Field-Based Support
6. Conduct Care Certificate observations and support Care Professional development
7. Assist with spot checks and quality monitoring visits where required
Qualifications
About You
8. Highly organised, with the ability to prioritise and manage a varied workload
9. Excellent communication skills, with a professional and confident telephone manner
10. Able to build positive relationships with clients, Care Professionals, and colleagues
11. Confident working independently and using your own initiative
12. Comfortable using Microsoft Office (Word, Excel, Outlook) and general IT systems
13. Previous experience in a care or support setting is desirable but not essential
14. Full UK driving licence and access to a vehicle (essential due to community-based responsibilities)
15. Willingness to participate in a weekday on-call rota (shared across the team with full support)
Additional Information
What We Offer
16. Competitive salary (pro rata)
17. 20 days annual leave + 8 bank holidays (pro rata, based on full-time equivalent)
18. Company pension scheme
19. Free DBS check
20. Employee Assistance Programme, including wellbeing support
21. Ongoing training and development opportunities
22. Career progression opportunities within a growing organisation
23. Supportive and friendly team environment
This role includes occasional community-based responsibilities, therefore flexibility to travel locally is essential. A full UK driving licence and access to your own vehicle are required for this role.
If you are organised, proactive, and passionate about delivering high-quality care, we would love to hear from you.
We encourage applications from all sections of the community, as we strive to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults, and all staff are expected to share this commitment. This role is subject to an enhanced DBS check.