Job Description
About the team:The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
What you will be doing:As a Financial Support Training Consultant, you will have the opportunity to support the training needs of our Financial Support team, ensuring the team is confidently equipped to fully support our customers. This varied role will require you to design and deliver training content and provide follow up leaning support to both individuals and teams within the team. Your responsibilities will include… Delivering core learning content across Financial Support, this will include inductions, regulatory requirements, soft skills, operational and management development.Creating Training Approach Documents to gain sign off from senior leadership.Engaging with stakeholders to develop Training Requests and Training Needs Analysis and gaining sign off from relevant parties.Creating a training schedule to address key development areas within Financial Support, as well as creation of ad hoc material as required based on departmental needs and MI.Continually reviewing and redesigning exist...