About Us: The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the Hillingdon provider representative voice for local General Practice into the wider NHS and other Partners. We are ‘of the NHS’ but independent, innovative and transformational. The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision. Our Values: Job Summary: The Confederation Hillingdon CIC is a collaborative organisation which works with general practices across Hillingdon with a vision to deliver Better Health through Collaborative Primary Care. We work with general practices and other healthcare providers in Hillingdon to deliver high quality services for patients. In addition, we aim to improve care for patients by facilitating collaboration across general practice, releasing clinical time and developing the primary care workforce. The post holder will be key in supporting the Transformation Managers in supporting the Primary Care Networks and Neighbourhoods to deliver key priorities and maximise practice income. Using a change management approach and methodology the Associate Transformation Managers will help to identify, plan and deliver transformation initiatives to support and enhance Neighbourhood working. Primary Responsibilities Person Profile: Dynamic, flexible and outcomes-focused – ability to approach complex problems in a pragmatic fashion; Be a team-player and able to support this exciting agenda across different teams, agendas, perspectives and organisations; Ability to work and deliver co-production and be able to ‘bring along’ people and stakeholders on the personalised care journey; Track-record in delivering and managing programmes of work, transformation and process improvement outputs in a real-life setting; Excellent communication skills and the ability to work using a developmental and ‘agile’ approach. Key Duties and Responsibilities: The duties and responsibilities will include, but will not be limited to, the following: Neighbourhood Development: Support the Transformation Managers in the development and delivery plans for the Neighbourhood/PCNs/Practices Support and inform the design and implementation of the Neighbourhood strategy and development Working on various HHCP programmes within the Neighbourhoods and individual Neighbourhood’s development plans. Support the Transformation Managers to work on various Primary Care Network (PCN) programmes that support Neighbourhood working Lead on various programmes of work such as Enhanced Services and Local Enhanced Services, ensuring that SOPs and materials to support practices and PCNs are developed. Work with the Transformation Managers to utilise PCIT dashboards and help PCNs to monitor their achievements against contractual targets Support the Transformation Managers to use population health data and various BI data to analyse individual neighbourhood development areas and to drive transformation and continuous improvements Facilitate and enable transformational change and build excellent functional relationships with and between multiple stakeholders Support PCN Managers and work alongside HR and Finance to develop the PCN workforce plans and maximising their ARRS allocation Leading on the submission of PCN documentation to commissioners in agreement with the Clinical Directors and PCN Managers Identify process improvement and where possible streamlined ways of working Utilise project management and change management methodologies to manage and deliver against the key deliverables (or key performance indicators – KPIs) within the project to ensure it is successful To support the achievement of Neighbourhood objectives through effective facilitative partnership working and engagement to ensure change is embedded To investigate best practice elsewhere, evaluate applicability to the Neighbourhoods and help to develop plans to ensure successful implementation. Deliver real measurable results against externally set outcomes, including clinical outcome improvements, changes in where and how care is delivered, and tangible cost savings. Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting. Work alongside the Transformation Managers to help develop effective networking to share good practice across the Hillingdon practices/networks Research: Working with the Clinical Lead and the National Institute for Health Research to promote research in general practice in Hillingdon to help increase uptake of research activity in the Borough. Being the key point of contact between the national team and Hillingdon practices; disseminating information, co-ordinating responses and reporting Utilising EMIS reporting solutions to undertake searches on behalf of practices to increase research uptake and increase practice income opportunities Attending meetings and forums with Hillingdon practices to inform them about research opportunities Creating strong relationships with practices and create promotional materials such as our Research Newsletter Liaise and coordinate with the Finance department to ensure practices and care homes are accurately paid for all research activity. Communication and Partnerships: Promote a positive image of the Confederation Services both externally and internally. Assist with the production of accurate information for Confederation, on Confederation and CCG websites as requested. Play a key role in presenting at the HHCP induction programme to inform new starters of the Confederation and Neighbourhood programme of work. Participate in the induction and training of new members of staff and contribute to the Confederation development. Participate in wider meetings representing the service you are assigned. Collaborative Working Relationships: Foster and maintain strong links with all services across the PCN and neighbourhood networks. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs) Can recognise personal limitations and refer to more appropriate colleague(s) when necessary. Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to: Patients and their representatives. GP, nurses and other practice staff. Other healthcare professionals including community pharmacists, pharmacy technicians, social prescribers, first contact physiotherapists, physicians associate and paramedics. Community pharmacists and support staff Other members of the medicines management (MM) team including pharmacists, technicians and dieticians Community nurses and other allied health professionals Hospital staff Professional Development: Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities. Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Review yearly progress and develop clear plans to achieve results within priorities set by others. Health and Safety/Risk Management: The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990). Equality and Diversity: The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient Confidentiality: The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederation’s Information Governance Policy and procedures. The post holder should not divulge patient information unless sanctioned by the line manager and required for the role. Special Working Conditions: The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies. Job Description Agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Person Specification: Essential Criteria: Educated to Degree level or equivalent OR evidence of relevant continuing professional development Evidence of PRINCE II practitioner or equivalent project management accreditation qualification. Evidence of consistent pattern of learning from education, training and experience. Experience working in a project management environment, covering full project life cycle. Experience of working to deadlines, targets, and working within budgets. Demonstrable experience in dealing with sensitive and confidential information. Evidence of working autonomously and as part of a team Excellent knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint. Desirable Criteria: Experience of working with GP’s, CCG’s, acute clinicians, allied health professionals and stakeholders from the wider health and social care economy. Experience of managing change to improve quality service delivery.