Salary: £37,000 - 37,000 per year Requirements: Proven experience in IT support, preferably within a retail environment Strong knowledge of tills, POS systems, payment systems, and related hardware/software Ability to troubleshoot and resolve technical issues efficiently and effectively Excellent communication and interpersonal skills, with the ability to train and support non-technical staff Strong organisational skills with the ability to manage multiple tasks and priorities Willingness to travel and work independently in a field-based role Full UK driving licence required Responsibilities: Provide on-site and remote IT support to our retail stores within the assigned geographical area Troubleshoot and resolve issues relating to tills, POS systems, payment systems, and other store IT equipment Carry out proactive maintenance on a scheduled basis to minimise long-term issues Work with our IT Operations Manager to identify support trends and failures Ensure minimal disruption to store operations by responding promptly to support requests and incidents Support other regions or assist during peak periods when required Assist with IT-related aspects of store refurbishments, closures, and new store openings Set up and configure replacement or new IT systems as needed Help decommission IT equipment during store closures Work closely with Store and Area Managers, our IT Operations Manager, and the wider IT team to meet store IT needs Liaise with external suppliers to resolve issues Provide training to store staff on the use of IT systems Create and distribute user guides and best practices Monitor and update our service desk solution Assist with wider IT support tickets Use, amend, and add to our Knowledge Base Attend daily standup meetings to understand business and IT support priorities Collaborate with external support partners for escalated technical issues Report to our IT Operations Manager with updates on system status and projects Technologies: Hardware Support More: We are American Golf, the largest golf retailer in Europe, and we are passionate about helping golfers of all levels improve their game through exceptional service, expert knowledge, and the latest golf products. We are looking for an IT Field Service Engineer to support our retail stores across the South region of the UK and Ireland, with travel across South, Midlands, North, and Ireland as needed. This is a field-based role with some home working available one or two days a week depending on store needs, and occasional travel to our head office for meetings, training, company events, and announcements. We are committed to fostering an inclusive and diverse workplace where all qualified candidates are encouraged to apply. last updated 21 week of 2026