Technical Success Manager - Hospitality Trail Software
This role will be based 3 days a week in the Office.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which increases with tenure), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you:
You are a customer-focused individual with strong knowledge of your chosen industry and our Access products, and have advanced technical skills to help solve complex issues and advise on system configuration to help customers achieve their outcomes. You are experienced with large, strategic customers and highly configured, integrated solutions. You strive to be a product expert, understanding industry trends, product roadmap, and market competition, with a strong motivation to learn and grow.
Day-to-day, you will:
1. Partner with our Premier CSM team, using your technical expertise to understand customer goals and provide tailored guidance to help them succeed. This includes:
* Being deployed as a product expert on accounts to provide technical guidance and map out success strategies.
* Advising on action plans, retention strategies, technical amendments, feature adoption, and additional solutions or training where appropriate.
1. Solve complex technical problems, advise on configurations, and suggest additional services.
2. Represent customer feedback internally to influence product development and roadmap planning.
3. Own the product expert role, understanding new features and product updates, including Evo rollout, and communicate these internally and to customers.
4. Assist in training internal teams on product features.
5. Produce customer-facing content for digital and adoption initiatives.
Skills and experiences:
* Extensive knowledge of Access products, especially Hospitality Trail Software, and how technology applies practically in real-world scenarios.
* Good understanding of industry trends, market landscape, and customer business processes.
* Ability to solve complex technical issues and work with large, strategic customers and senior stakeholders.
* Strong collaboration skills across teams including Product, Engineering, Support, and Professional Services.
About us:
The Access Group is a leading provider of business management software for small and mid-sized organizations across the UK, Ireland, USA, and Asia Pacific, serving over 100,000 customers. We focus on connecting people with data to boost productivity and efficiency through Access Workspace.
We are committed to an inclusive, welcoming environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in diversity and equality. Join us to love what you do, love how you live, and be your authentic self. Let’s make a difference together.
#J-18808-Ljbffr