Package DescriptionAs a Business Support Administrator, you'll be part of our valued team based at Greenways in Chippenham.You will feel valued as a Business Support Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:Salary of £23,875 with group pensionFree tea, coffeeand milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearJob IntroductionBase: Greenways, Chippenham - This is a Hybrid Role34 Hours per weekWe are looking for a motivated and customer-focused team member to join our team in Wiltshire as a Business Support Administrator who can provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post.You'll ensure that all communications are managed efficiently—filtering, directing, and resolving queries to help people get the right support, at the right time.In addition to front-line contact duties, you'll also contribute to the wider business support function, providing administrative and organisationalsupport across a range of office and service activities.You'll be working within our established competency framework, ensuring all allocated work is completed to a high standard, demonstrating professionalism, accuracy, and a commitment to great service.Key responsibilities include:Acting as the first point of contact for all SPA communicationsManaging and directing calls, emails, and correspondence appropriatelySupporting the wider business support function with administrative tasksEnsuring all work is completed within agreed competencies and service standardsWe're looking for someone who:Has excellent communication and organisational skillsEnjoys working in a fast-paced, team-oriented environmentIs committed to delivering outstanding customer serviceIs flexible and proactive in supporting colleagues and service usersIf you're passionate about making a difference and enjoy being part of a supportive, dynamic team, we'd love to hear from you!About the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.