ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role Reporting to our Customer Experience Manager, you will deliver engagement strategies and projects ensuring our residents are fully supported and their voices are heard. We are looking for a person-centred individual who will manage projects to collate and examine information gathered through our engagement activities. This will include developing, maintaining, and monitoring resident feedback tools and methodologies. The successful candidate can be based in our Oldham or London office. This is a full-time permanent position, working Monday to Friday, 35 hours per week. We offer a hybrid working style, three days in the office and two days remote. The role will require you to travel to attend meetings or when hosting workshops or focus groups across the areas we serve. A full UK driving licence and access to your own vehicle is beneficial however not compulsory as travel is expensed and we encourage travel via trains. What we are looking for We are looking for someone who will implement creative and innovative resident engagement opportunities, including in-person and virtual engagement. You will not only have experience in engagement activities, but youll also have project management experience and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in planning and conducting customer research activities such as focus groups and other qualitative research projects. Proven experience in research and analysis support and able to communicate findings through presentations and reports to support changes to operational practises and improve services. Proven ability to apply project management tools and methodologies. Proven ability to communicate effectively and professionally with customers. Proven ability to build excellent working relationships with teams across functions and specialisms. Excellent knowledge and extensive experience of using Microsoft Office packages, and IT systems. Desirable: Knowledge of housing regulation and the National Tenant Engagement Standards. A certified housing qualification. Full UK Driving Licence and access to own vehicle. Essential Qualifications: Educated to Level 2 in English & Maths (Grade 4, GCSE grade C or above, or the equivalent). Please apply with a current CV and covering letter, detailing how you meet the essential criteria. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme