This is a hybrid role with an office presence expected twice per week but will require more office time during the initial 'settling in' period. We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.,
* Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
* Maintain and update pension databases and systems accurately.
* Respond to internal and external queries, including those from DWP and HMRC.
* Perform both automated and manual pension benefit calculations.
* Draft and issue customer correspondence using the Electronic Document Management system (EDM).
* Support non-financial updates (e.g. address changes) and assist with checking work as experience grows.
* Collaborate with internal teams and external partners to deliver a comprehensive client service.
* Accurately log time and meet utilisation targets using the Virtual Office system.
Some office-based experience, ideally within financial services or pensions, is preferred but not essential.
* Basic awareness or understanding of the pensions industry is beneficial.
* Strong numerical aptitude, demonstrated through academic or work experience.
* Proficient in Microsoft Word, Excel, and Outlook.
Essential:
* Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
* High attention to detail and accuracy in both written and numerical tasks.
* Strong communication and interpersonal skills, both written and verbal.
* Positive, flexible, and proactive approach to learning and work responsibilities.
* Able to follow procedures, take ownership of tasks, and work effectively in a team., Educated to A-Level, Degree, or equivalent standard.
* GCSEs in Maths and English (minimum grade B or equivalent).
* Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).
Desirable:
* Demonstrates a commitment to a career in pensions administration and continuous improvement.
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.