About us
Secure24 is an privately-owned business with its head office based in Horwich, Bolton. Secure24 specialise in delivering exclusive solutions to provide a range of practical systems to deliver a complete remote reception and CCTV live monitoring package, within the fitness industry.
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Job description
* Receiving inbound calls from Gym customers and verifying data
* Actively monitoring CCTV, completing regular checks and highlighting any security events - applicants must be extremely vigilant
* Communicating problems with gym owners
* Manage all queries in a professional and courteous manner - upholding excellent customer service
* Work as a team player sharing experiences and knowledge gained with input into a central knowledge base to improve operational efficiency
* Ensure all company policies and procedures are maintained and adhered to at all times
Shift Pattern
* 5.5 hour shifts (day shift : 15:00 - 20:30)
* Monday - Friday, Weekends off
* Ideal candidate would be able to be flexible and step in as holiday cover as overtime.
Benefits
* State of the art offices with free parking
* Free gym membership at our local facility
* Training wage £12.21ph (approx. 3 weeks) - starting wage £13.00ph
* Staged wage increase (maximum £15.00)
Skills and experience
* 2 years Customer service experience required
* Must have a friendly and polite manner phone manner
* Experience dealing with inbound calls professionally.
* Must be vigilant and hard working
* Must be proactive, independent, reliable and punctual.
Job Type: Full-time, Permanent
Salary: £11.44-£15.00 per hour
Ability to commute/relocate:
* Bolton, BL6 6HG: reliably commute or plan to relocate before starting work (required)
Job Types: Full-time, Permanent
Pay: £12.21-£15.00 per hour
Benefits:
* Casual dress
* Company pension
* Free parking
* Gym membership
* On-site parking
Ability to commute/relocate:
* Bolton BL6 6HG: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 2 years (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person