JOB TITLE: Valeting Support Manager IMMEDIATE MANAGER: Valeting Services Manager About the Role: As a Valeting Support Manager you will support our Contract Managers in growing and maintaining high-performing valeting operations. This is a hands-on role focused on operational excellence, compliance, and maintaining the highest brand standards through regular site visits, coaching, and audits. This role is field based in: Lockerbie, Carlisle/South Scotland and Penrith. This role will include the option of a company car or car allowance. Key Responsibilities: Support, coach, and train site teams to deliver exceptional results and uphold company standards. Conduct daily checks across assigned sites to ensure compliance and performance consistency. Carry out quarterly SAS (Safety and Standards) visits within your region. Deliver and coordinate training sessions for new valeting site launches. Attend key site meetings and contribute to continuous operational improvement. Manage two operational regions, including:4 days per week visiting 4–5 stores daily auditing. Availability to work two weekends per month as part of the rota. 1 day per week dedicated to development, SAS, and reviews with the Head of Valeting. Flexibility to adapt to operational requirements. Review declined work orders and follow up on action points. Participate in weekly Regional Teams calls. Complete 3 contractor audits and 4 near-miss reports per quarter. Undertake overnight stays as required to support site visits and operational needs. Requirements: Excellent communication, organisational, and interpersonal skills. Previous experience in retail or valeting operations is advantageous but not essential. Highly self-motivated and capable of working independently. Strong diary and time management abilities. Willingness to travel extensively and work flexibly to meet business demands.