Logistics done differently. Are you a natural problem-solver with a passion for delivering exceptional service? We’re looking for a Customer Service Administrator to be the friendly, reliable first point of contact for our customers and internal teams. You'll be working Monday to Friday, 06:00 to 15:00, as part of a small, close-knit team, ensuring we deliver outstanding service to our customers and stakeholders. This is your chance to be part of a supportive, fast-paced environment where your work makes a real difference. If you're organised, proactive, and ready to grow - we’d love to hear from you. Pay, benefits and more: We’re looking to offer a salary of up to £26,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks. What you’ll do on a typical day: Supporting customers and stakeholders via phone and email Handling complaints calmly and professionally Diagnosing and resolving issues efficiently Completing compliance tasks and admin duties Meeting KPIs and producing reports. Escalating issues through the stakeholder team when needed What you need to succeed at XPO: Supporting customers and stakeholders via phone and email Handling complaints calmly and professionally Diagnosing and resolving issues efficiently Completing compliance tasks and admin duties Meeting KPIs and producing reports Escalating issues through the stakeholder team when needed Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know. XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review XPO's candidate privacy statement here.