Client Success Director
Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)
About PHMG :
Founded in 1998 PHMG has grown from a Manchester-based start-up into the worlds leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung Audi and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy world-class voice artistry and our signature Brand-Symphony to transform the way businesses are heard strengthening their identity in the most powerful and memorable way.
The Role :
An exciting opportunity has arisen to play a crucial role in continuing our companys this role youll deliver a world-class sales service to our North American clients identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication youll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels both over the telephone and via email so excellent communication skills are a must. Youll be confident when dealing with any situation that arises self-motivated and a highly skilled problem solver. Youre also an exceptional listener ever empathetic to our clients needs while respecting our needs too.
Responsibilities :
* Deliver a premium sales service to maximise retention and growth opportunities
* Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs
* Identify and resolve client concerns quickly and effectively through effective questioning
* Implement retention strategies to achieve and exceed targets.
* Orchestrating seamless coordination with internal departments and accruing profound product expertise to elevate the retention strategy.
* Managing a CRM database on a day-to-day basis
Skills Knowledge and Experience Required :
* Previous experience working in a B2B role
* Excellent customer service skills
* Ability to thrive in an environment targeted towards customer retention and satisfaction
* Effective personal organisation; self-starter with drive ambition and creativity
* The ability to negotiate coupled with excellent written and oral communication
* Excellent attention to detail and problem-solving capabilities
* Ability to work under pressure with a constant positive outlook when being faced with complex client issues
Benefits :
* Free Pure-Gym membership after 3-months served
* 23 days annual leave plus bank holidays increasing with length of service
* Additional half day off for birthday
* Enhanced maternity paternity and adoption leave
* Two volunteer days per year for a charity of your choice
* Life insurance and critical illness cover
* Free fruit & breakfast
* On-site barber and beautician
* Car valet service
* Dedicated Employee Assistance Programme
* Plus many more...
Required Experience : Director
Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full Time
Experience : years
Vacancy : 1
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