JOB DESCRIPTION
Field Service Coordinator
Teletrac Navman is a global company providing SaaS technology that helps businesses track and manage their vehicles using GPS and live data. This allows companies to see where their vehicles are, monitor how they are being used, and make real-time decisions to improve efficiency, reduce costs, and keep their fleets running smoothly.
As a Field Service Coordinator, you’ll organise and schedule installations and deployments and your focus on attention to detail and efficiency will help not only meet but exceed customer expectations.
Key elements of the role include:
1. Manage deployment, installation, and validation of Teletrac Navman solutions for new and existing customers, ensuring quality and adherence to standards.
2. Coordinate and schedule installation and service work with internal teams, external contractors, and field technicians.
3. Handle work orders, customer requirements, and maintain professional communication with installers, contractors, customers, and stakeholders.
4. Develop and maintain strong, customer-focused relationships while addressing and resolving escalated service requests efficiently.
5. Support Global Service Delivery with service tasks, including RMA repairs, billing, and vendor purchase order management.
6. Monitor installation schedules, manage multi-location deployments, and identify and resolve potential issues proactively.
About you:
You’ll be based within commuting distance to our office in Knowle Hill, Milton Keynes and have full rights to work in the UK.
What we're looking for:
7. Experience managing deployment projects and installation projects, and coordinating multiple resources in a technology or service delivery environment.
8. Strong organizational, scheduling, and vendor coordination skills, including managing work orders, RMAs and billing processes.
9. Excellent communication and relationship management with installers, contractors, customers, and internal teams.
10. Proactive problem-solving with the ability to identify, escalate, and resolve issues efficiently.
11. Ability to work independently and as part of a team in a fast-paced environment, meeting KPIs and SLAs.
12. Familiarity with fleet management or GPS technology is a plus
What's in it for you?
An open, fun and inclusive culture - and the opportunity to work with some awesome people.
Full onboarding and support to be successful in your role.
A supportive environment encouraging both personal and professional growth.
Opportunity to enhance your expertise within a leading SaaS company.
What's next:
If you're excited about working for us and have most of the skills or experience we're looking for, please apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.
Come and join our culture of challenging the status quo, continuous improvement, and being customer obsessed.
Successful applicants will be living locally to Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future.
#LI-DL1 #LI-Hybrid #FindYourPath #FuelYourPassion
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit .
Teletrac Navman is a Vontier company.
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!