Job Description
3-Month Contract with a Local Authority
Summary
* This role involves leading and managing an internal customer-facing support team responsible for the accurate calculation, construction, and issuance of service charges. The position ensures compliance with statutory deadlines, contractual agreements, and organizational policies while driving efficiency, accuracy, and continuous improvement in service charge processes and systems.
Responsibilities
* Lead, motivate, and manage the service charge team to deliver accurate estimates and actualized charges within legal and contractual deadlines.
* Optimize data collection and configuration processes to improve efficiency and accuracy.
* Coordinate annual service charge processes, including data loading, letter production, and statutory compliance.
* Ensure robust quality assurance, audits, and reporting on service charge processes.
* Partner with business units to prepare annual service charge income budgets and monitor expenditure.
* Drive change management initiatives for service charge data, systems, and processes, maintaining an annual cycle plan.
* Support the development and implementation of systems and process improvements to transform service charge delivery.
Requirements
* Strong understanding of residential and commercial service charge management, including legislative requirements and best practices.
* Knowledge of legal and statutory frameworks around service charges.
* Excellent IT skills, including advanced Excel proficiency.
* Strong financial and numeracy skills with the ability to interpret complex data and documents.
* High attention to detail and strong organizational skills to manage multiple tasks and deadlines.
* Proven experience in people management, including performance feedback, coaching, delegation, and talent development.
Qualifications
* Degree or equivalent qualification in finance, property management, or a related field (desirable).
* Professional qualification in property or housing management (e.g., IRPM, RICS) is advantageous.
* Evidence of continuous professional development in service charge management and leadership.
Additional Information
* Working hours: 35 hours per week
* Location: Grosvenor House, 125 High Street, Croydon, London, CR0 9XP, United Kingdom
* Hybrid working: 3 days remote, 2 days in the office (Tuesdays and Wednesdays)
The role closes on 4th December 2025, apply ASAP.
Requirements
Leading, managing and motivating an internal customer facing support team in the accurate calculation, construction and issuing of estimate and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies and procedures