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Pro currently has an exciting opportunity for a Delegated Underwriting Team Manager to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables and deadlines are met.
Pro operates a hybrid working policy and this role would be working from home for the majority of the time and also from our Gloucester, London or Liverpool office on a weekly basis.
Responsibilities
Responsible for the performance of a client and managing the team, responsibilities include:
Client Management
* Establish and own external client relationships
* Delivery of contract profitability for the team
* Monitor KPIs and SLAs, identifying steps to mitigate delivery issues and escalating to the Client Manager where necessary
* Provide meaningful MI and analysis, in a suitable format regarding service delivery and Client Governance to the Account Manager
Team Management
* Implement decisions made on activities within the team
* Resolve issues internally and support resolutions externally
* Professional and personal development of team
o Cascade and communication of objectives
o Appraisals and objective setting
o Agreeing personal development plans with individuals
* Review processed work completed by other team members and feedback any findings Provide technical training and assistance team members and the wider team where needed
Operational Delivery
• Identify and escalate any issues impacting current and future business opportunities
• Contribute to new business projects and support new business pitches
• Directly reporting to operations manager to assist in decision making, budget planning, utilisation, training and business development
• Support business development meetings providing technical input where necessary.
• Resource management including effective utilisation, delegation of work and recruitment
Skills and Experience
* Demonstrated experience of leading and managing people, either direct line management or via projects.
* Able to navigate around a variety of systems such as client-developed systems and various document management and workflow systems.
* Experience of Intrali or a similar bordereaux mapping system is essential
* Excellent working knowledge of London Market systems and procedures
* Ability to prioritise team workload to meet deadlines
* Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues
* Demonstrated experience of leading and managing people, either direct line management or via projects.
* Excellent communication and able to work on own initiative
* Strong experience in working with Microsoft packages including Excel and PowerPoint.
* Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements
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