Job Summary
Grade: 11
Location: Covering North West of Scotland but reporting into our Stirling Depot
Contract: Full‑time, permanent
We are looking for a Field Service Engineer to be based from our Stirling Depot covering the North West of Scotland. The focus of this role is to ensure we deliver a first class service to both internal & external customers, actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
Responsibilities
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focussed way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
* Able to work overtime as and when required and honour reasonable call‑out requests.
* Attend any relevant product or systems training courses.
Qualifications
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or a related discipline (e.g., NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and trouble‑shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost‑conscious mindset to ensure maximum profitability.
* Problem‑solving ability and high level of diagnostic skills.
* Confidence using computer systems and Outlook.
* High levels of attention to detail.
* Conscientiousness in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of welding and fabrication.
Benefits
* Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physiotherapy and more. We cover your basic plan, with the option to upgrade.
* Free physio access – Speak to a physio by phone or video.
* 24/7 GP service – Private GP access anytime.
* Health & Wellbeing support and benefits.
* Enhanced Sick Pay – Extra support when you’re unwell.
* Family Leave – Enhanced maternity, paternity and adoption leave.
* IVF Support – Paid time off for treatment and appointments.
* Retirement Support – Enjoy bonuses and phasedown days when it’s time to retire.
* Pension – We match your contributions up to 5%.
* Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work – Save on a new bike and accessories.
* Discounts Platform – Save on groceries, holidays, shopping and more.
You’ll also have access to a range of team‑focused benefits, including a refer‑a‑friend bonus, long‑service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities through our Employee Council, Social Committee and Caring, Daring, Sharing awards.
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