We are looking to recruit on behalf of our client, an experienced Customer Service Advisor to join their exisiting team on a permanent basis. The ideal candidate will have prior experience of working in a Customer Service focused, administration role, and have strong verbal and written communication skills, Duties will include entering and processing orders in ERP, managing EDI portals, responding promptly to customer inquiries via phone, email and Zendesk, handling product availability, billing, scheduling, returns and complaints, liaise with couriers to track orders, report damages, and arrange replacements, and provide professional updates on lead times, delivery schedules and resolve escalated issues. Permanent role for the right candidate with excellent benefits and the option of hybrid working