Overview
The IT Support Engineer will report to the CTO and be part of the IT team responsible for maintaining an efficient, secure, and stable IT environment for the group of companies. The role involves providing support to other Group staff and participating in the evolution of company systems.
Location
Huntingdon
Salary
Competitive
Vacancy Type
Permanent, Full Time
Roles and Responsibilities
The IT Support Engineer will provide 1st and 2nd line support for global colleagues based in the UK, USA, Europe and China. They will help ensure the stable operation of the Network, Server, Desktop and Mobile Infrastructure environments. The role is broad and offers exposure to a variety of technologies and challenges. In addition to support work, the role will involve project implementations and technology rollouts.
Key Responsibilities
* Service Desk / Ticket Management: Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate.
* Act as ‘1st point of contact' for non-UK Group companies.
* Administration and patching of enterprise tools and systems (e.g. Active Directory).
* Investigate and resolve issues, including network management, business applications and hardware, working with third party support teams.
* Ensure ticket management processes are followed to maintain an audit trail for historic fixes.
* Project work: Deliver project tasks as required.
* Continuous Improvement: Identify trends in customer issues and apply problem‑management techniques.
* Innovation: Propose opportunities to benefit from external technologies.
* Risk Management: Identify and mitigate technology risks and keep the IT Risk Log up to date.
* New starters: Perform inductions for new colleagues and ensure devices are set up.
* Cover broader IT team roles as required due to absence.
* Contribute to creation and maintenance of company policies and procedures.
* Maintain and evolve Cyber Security posture, liaising with 3rd party support teams.
* Support end users in adopting technologies, including ad hoc training.
Essential Skills and Qualifications
* Minimum 3 years’ experience in IT support.
* Strong Windows desktop and server support skills.
* Desktop and server patch management.
* Deploying secure compute configuration using Group Policy.
* Experience managing antivirus/endpoint security products.
* Significant experience in technical administration roles covering hardware and software.
* Strong technical problem‑solving skills.
* Exposure to backup technologies.
Desirable
* Practical administration experience of Microsoft Exchange or Office 365.
* Exposure to Mobile Device Management solutions.
* HP Server hardware and system management tools.
* Exposure to virtualisation technologies.
* SQL administration.
* VMware ESXi virtualization management.
* Understanding of industry trends and emerging threats.
* Experience of scripting/automation languages.
* Knowledge or exposure to CyberEssentials or ISO27001.
Personal Attributes
* Excellent customer facing skills and ability to link business problems to technical fixes.
* Highly motivated and accountable, with track record of owning issues to resolution and meeting deadlines.
* Enquiring personality to diagnose issues and engage others for solutions.
* Strong analytical and problem‑solving skills.
* Team player, able to build relationships face‑to‑face and remotely.
* Willingness for out‑of‑hours work and occasional travel to other group sites.
* Comfortable covering different roles and working with ambiguity.
* Keen interest in technology trends.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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